This was quite a complicated claim as there was
a clear dispute between the parties as to the facts of the case. The Claimant
said that she had relied upon the hairdresser’s experience and expertise in
telling her what the best product was to give her the effect that she wishes
for but they failed to take into account a number of factors, carry out a
strand test, properly counsel her about the risks.
The hairdresser then ignored
her complaints that there was a problem for too long meaning that by the time
the extensions were removed they had caused irritation to her scalp and hair
loss, requiring use of hair growth tablets, special shampoo and precluded her
from being able to use a hair dryer, or any hair products such as hair spray,
hair gel and such like. Inspite of the dispute as to the facts of the case and
continued denial of liability, upon taking the case to court the Defendant
backed down and paid the claim on a full liability basis (although without
making such an admission).
If you have suffered in this way and require a free and no obligation consultation with us please email Simon and we will be happy to help.
