Norwich based Property IT Company, Move and Log, has recently launched an online portal aimed at suppliers of conveyancing services, and which is designed to assist busy practitioners in managing multiple transactions and the risks associated with conveyancing
David Pett, lawyer and designer, of the system explains the background to the idea:
‘We have in the past spent a small fortune on purchasing case management systems many of which promised the world but in the event fell miserably short of our expectation.
Designing our own system was relatively straightforward and with an in-house IT team we have produced a highly practicable and low cost on line portal for managing the common risks associated with conveyancing transactions.
It doesn’t make the tea or coffee, nor does it do the work for you. It is however a system that delivers in full on everything it says it can do on the ‘tin lid’. It has revolutionized the way in which conveyancing is processed in our office and the way in which partners can monitor the level of work and the performance of those working in the department’.
The portal that can be accessed by clients and agents 24/7 has according to Mr. Pett helped to cut down on calls coming into the office and has also helped to significantly improve the line of communication to both client and agent.
In designing the system the focus was fixed on risk management and what could be done to reduce the risks surrounding the conveyancing process. This objective, explains Mr. Pett:
‘is achieved with features built in to address concerns over money laundering, mortgage fraud, complaints, undertakings and the recording of key dates. By adding these processes my firm was able to secure a 5% discount when it came to renewing this year our professional indemnity insurance’.
Looking ahead, Mr. Pett adds:
‘We are now looking to share this technology with other practices that might be looking to introduce case and risk management systems and to offer the portal with no set up costs or ongoing support charges. At the same time we are busy integrating the system with third party suppliers such as search and indemnity insurance providers in the hope that in time with commission payments funding the maintenance and future development of the system we will be able to offer the portal as a free service’.
For further information David Pett can be contacted at david.pett@moveandlong.co.uk
