Conveyancing process needs urgent reform

What can be done to make moving home faster and less expensive?  

This is a burning question and one that has yet to be addressed by Government despite the fact we currently face a major housing crisis and a situation where first time buyers are finding it increasing difficult and expensive to find a home.  The problem facing the first time buyer is likely to increase shortly with the withdrawal of the stamp duty concession and the forthcoming changes to how mortgages will operate in the future.

A brave Labour Government sought changes, the first since 1925, with the introduction of the doomed home information pack, but this was shot down in a blaze of glory by the Coalition Government when it came to power in May 2010.  Unfortunately in the rush to score political points no one seemed to care that by removing this attempt of reform it left the door open once again for the return of the problems associated with aborted transactions, increased costs and delay.

In fact, we are still left with an antiquated process and one that cries out for immediate reform.  The question is whether the current Government has the courage and inclination to do anything about it. 

So where do the problems lie?

Disclosure

As the law currently stands it is for the buyer to do most of the running around and to ask the seller questions because the duty to discover any problems with the property rests with the buyer.  There is no duty on the seller to volunteer adverse information about the property unless asked.  This means we have this bizarre process of having to ask the seller a series of questions hoping that all of the right questions are raised.   This is often a long and protracted process and one that could be avoided if the seller was required to bear all about the property to be sold.  This could be through thee completion of forms/questionnaires, documents that could be completed when the property is first placed on the market.  

Why not get the estate agent to ask the seller to complete the form and to make this available to prospective buyers.  At least the buyer could then decide on whether a survey would be needed.  All of this would take place before the lawyer is instructed and would save so much time.

Some may argue this is a ‘HIP”.  No it is not.  There is no added expense for the seller or the buyer. The seller simply completes a form knowing due to a change in the law that the duty to disclose rests with him or her and this forms part of the marketing process.   It would save time, it would save money as the transaction could proceed that much quicker and it would mean both seller and buyer standing far more chance of completing the transaction than they do at present.

Searches

Before the days of the HIP there were often delays in procuring searches.   Due to the shake up of Councils caused by the introduction of the HIP, most Councils have streamlined and improved service levels.   On top of this, personal search companies following the collapse of the HIP have faced a drop in demand for searches and this has led to increased competition and a vast improvement in the time it takes to deliver search results.

Search related delay is therefore uncommon.

However it is a bizarre situation that each time a property is sold a buyer is required when purchasing with a mortgage to order new searches.   This is often costly.  Often the cost of the search package is more than the fee charged by the solicitor!

In a time when the majority of the land in this Country is registered at the Land Registry would it not make sense for information on water and sewage and environmental issues to be noted on the Land Registry Title Document so that future buyers could see that at the outset and decide whether to ask the suppliers of the information whether there has been any change to the data since it was first supplied?   The cost of checking would be far cheaper than having to order a new search each time the property is transacted.

The same could apply to planning and building regulation data requiring this also to be noted on the Register the first time a property is sold and the data is disclosed.  How many times have property lawyers had to run around after planning and building regulation documents. 

On this subject if lenders could make it clear that they are not interested in planning and building documents which relate to matters of over 15 years in age this would also save time and money.  Some simple changes to the law to make it clear that no liability can arise on planning and building regulation breaches after a set period of time would put an end to this ridiculous and unnecessary paper chase.

Title defects

There will always be the occasional problem with title that needs to be addressed through insurance.  Why is it not possible that when the effect is found and insurance is taken out that there is not a requirement on the purchaser to register the insurance details at the Land Registry?  This would in terms of future due diligence save time and money and also avoid a future purchaser who may not have had the original policy passed to him or her, having to take out and pay for a fresh policy.  

Mortgages

Obtaining a mortgage offer once the mortgage is approved is no longer a reason for delay.  Most buyers receive their mortgage offer very early in the process.  The reason for this is that the lenders are issuing far less offers than they were before and therefore the paperwork of those mortgages they take on is coming through much faster.

Client Delay

Clients who sell have quiet a bit of paperwork to complete and it always amazes me that responsibility of over seeing this rests with the lawyer.  I am not sure why the selling agent could not ask the seller to complete these when the agent is engaged. It would save a lot of time and would quicken the process.

Solicitor delay

I always tell my clients that I can only be as fast as the slowest solicitor in the chain.   It is frustrating when you do as much as you can to progress a transaction only to find the solicitor acting for the other party is not responding or taking too much time to respond.

What can be done to improve this?  Very little though in a climate where lender panel membership is of importance to the survival of most conveyancers perhaps lenders will in the future take a closer look at the activity and performance of panel members and be more inclined to remove members where there is evidence of   repeated ineptness.

Conclusion

I accept a change in the law to reverse the maxim of ‘buyer beware’ would involve a radical switch, however by doing this the whole process would be far more transparent, quicker and cheaper.    It would lead to the front loading of information on a sale and if the requirement to register search data at the Land Registry along with title defect insurance was also introduced this would mean a prospective buyer would have to hand before an offer is made all the information he or she would need in making an offer and thereafter engaging a solicitor.

The cost of obtaining the title information, a cost which is already met by the seller may increase due to the extra data recorded and supplied, but this would easily be off set by the saving on not having to order full searches and reduced conveyancing fees due to a more streamlined service.

What are the chances of this happening?  Remote I would say as there is too much vested interest in the process as it presently operates and you also have a Government that says on the one hand it wishes to reduce bureaucracy and save costs, whereas on the other hand it has clearly stated it is not keen on introducing regulation that could hamper an already ailing property market.   It seems to have little appetite to interfere with the process. 

So it looks as if we may be facing another 100 years of operating a slow, costly and totally unfit for purpose  home moving process.   

Morgan Jones and Pett are solicitors who provide legal advice and services to clients based in England and Wales and who can be contacted on 01603877000 or via email at davidpett@m-j-p.co.uk

New Survey shows withdrawal of HIPs has led to a return of problems with aborted property transactions

Home Information Packs were introduced by the Labour Government in response to a high volume of feedback from the public about concern over property transactions falling through and consequential losses.

The Coalition Government decided in May 2010 to abolish Home Information packs claiming that this would instantly lead to an increase in property activity and put more money back in the hands of the homeowners.  

The likes of Kirstie Allsopp, Grant Shapps and Eric Pickles lead what became a very personal and high profile campaign to bring Home Information Packs to an end, and were often photographed unwrapping ‘red tape’ wrapped around houses.

Twenty months on the question is what has this decision achieved – are homeowners any better off and has it led to any change in the very situation that led to the introduction of HIPs?

Recent research suggests it has not. A new survey has shown that over 500,000 house sales fell through at the end of 2011, a jump of 33% from the beginning of the year.

The study also showed that property deals in the second half of 2011 were less likely to succeed than they were to collapse.

This led to homeowners incurring unrecoverable costs, running into thousands in most cases and averaging well over £5,000.

So rather than saving money as we were all told it would, this data shows that what most conveyancers knew, that without the financial commitment shown by those selling in purchasing a HIP, together with buyers not knowing anything about the legal aspects of the property before instructing a solicitor, transactions remain at a higher risk of collapsing than they did at the time Home Information Packs were in place. 

The absence of the HIP or a suitable replacement for it ,has also slowed down the sale and purchase process, which in turn has increased scope for sellers and buyers to change their mind and pull out.

HIPs may not have been the ideal answer but at least the reform was one step in the right direction and had at its time of demise begun to make an impact on resolving the problem for which it was designed.

It’s a shame that senseless political football got in the way. Equally it’s a travesty that the main proponents of its withdrawal have just left homeowners far worse off than they have ever been without not even a hint of finding a different solution to what is proving to be a major problem. Grant, Kirstie and Eric we need answers please. 

Morgan Jones and Pett are solicitors who provide legal advice and services to clients based in England and Wales and who can be contacted on 01603877000 or via email at davidpett@m-j-p.co.uk

How do I find a good estate agent?

There are good and there are bad Estate Agents.  There are Estate Agents that are helpful and there are other Agents who inadvertently cause delay. Finding a good Estate Agent is therefore not an easy task.  In this article I provide some tips which I hope will help you find an Agent who will provide you with a good service and one commensurate with the fee that they charge. 

The Estate Agent will charge a fee according to the value of the property to be sold and this varies from 1% up to 3%.  This is different from how Solicitors charge as most will quote a fixed fee for the work which more often than not is tied in with the value of the property.  The fee of the Solicitor often therefore represents a very small proportion of the fee that you will be required to pay the Agent for marketing your property.

The tips I have are as follows:

Shop around as there is quite a variance in the rates charged by Agents and there are a number of online Agents who now offer their services for a fixed fee.

Don’t be tempted to place your instructions with the Agent who is offering the lowest fee.  There may be a number of reasons why the Agent is not charging a fee in line with other Agents and one of which may be that the Agent will not advertise your property as much as one that is charging a greater fee. 

Indeed it is important to find out at the beginning how often the Agent guarantees that your property will appear in the local paper and also whether or not it will be listed on Right Move’s website or other similar portals. It is important to get some form of commitment from the Agent as to the extent and length of the exposure your property will receive.

Most Agents keep details of the properties they have sold each month and it may help if you ask for these details to be made available to you before you make your decision.

Does the Agent offer any online access to their service so that you can check on progress outside normal working hours?

The Agent may be open to agreeing a split commission arrangement with you which enables you to pay more if contracts are exchanged within the specified period and less if it takes longer to find a buyer. 

If the Agent refers you to a Solicitor it is important to ask whether there is any arrangement that exists between that Agent and the Solicitor whereby the Agent receives a referral fee.  The reason for this is that if a referral fee is paid then the solicitor to whom you are referred will need to disclose this and it is important to know because sometimes the Solicitor may look to add this referral fee onto the fee you are charged.

It is important that you always get an agreement from the Agent in writing and to check all the terms and conditions before the agreement is signed.  It may be advisable only to agree to a short period of time for marketing because if the Agent doesn’t perform then you will be safe to instruct another Agent.

If you do instruct another Agent it is important to read the small print because some agents even after you have left them still reserve the right to charge a fee if it can be subsequently shown that it was as a result of that Agents promotion that a buyer was found.  My advice therefore is that if you move Agents you get a letter from the other Agent to confirm that there is no longer a right to raise a fee.

On the whole Agents can be very helpful during the course of the conveyancing transaction.  However, they can create unnecessary delay because of constant requests for updates from the Solicitor you instruct.  At the end of the day you are instructing the Solicitor not the Agent and therefore it is important that you tell the Agent that they should not contact your Solicitor without first seeking your prior consent.

The Agent will be expected to be paid by the Solicitor once your house is sold. If for any reason you do not wish for the Agent to be paid or you would rather pay the Agent yourself it is important to tell both the Agent and your Solicitor in advance of completion. 

Once the sale particulars have been prepared and sent to you for approval it is important for you to read through these carefully as mistakes can often occur. The statements contained in those sales particulars are often relied on by the purchaser and if there is anything therefore that is not correct it is important for this to be pointed out straight away.

Feel free to consult with a Solicitor before you market your property because local Solicitors often know who the good Agents and may be able to help you find an Agent through recommendation.

At the end of the day you are paying quite a substantial sum for the service and it is for this reason that you should always do your homework and shop around and perhaps also seek recommendations from friends, family and work colleagues before making your decision. 

If you would like to find out how we recommend within the Norfolk area feel free to email me as I am more than happy to assist.

 David Pett.  Solicitor and Partner davidpett@m-j-p.co.uk 

What does conveyancing have in common with air traffic control?

Speed is at the forefront of most home movers’ minds.  They have decided to move, they have found a buyer and their only concern is to make sure they can take ownership of their new home by the next day. 

There is nothing wrong with this and I would be the first to admit that when I moved my mind was engaged with a similar thought. 

The difficulty this mind set causes however is when, as is happening more and more, this begins to impact on the relationship between client and lawyer.

I always tell my clients that until a transaction is underway it is hard if not impossible to estimate how long it will take to complete.  There are a multitude of problems that can crop up along the way.  Added to this is the difficulty a chain of transactions can cause when one has little control over the activities of others. 

For those paying by cash some of the delays can be avoided, but when there is a mortgage involved it is simply not possible to take short cuts, and despite claims of having to move in on a certain date to avoid sudden death, it is important to stand up to clients and make it known that sometime for very good reason it is not always possible to meet their expectations.

Often clients are so focused on the move that they become oblivious to the legal hurdles that need to be overcome to ensure the home they are buying or selling can be transferred without legal defect or other issues that could affect their enjoyment of the property.   Managing expectation is what a good conveyancing lawyer knows well; providing a balance between service and speed is the key.

In our conveyancing department we take care to keep clients informed and have recently introduced a very simple but effective case management system (www.quickconveyance.com) designed (in house) to allow the client to gain online access to documents and journal notes. It also allows selling agents to track progress online. 

It has been well received and has led to a cut in telephone enquires from both clients and agents.

Handling a large number of transactions is akin to bringing in aeroplanes at a busy airport, providing there are good organisational skills and IT systems, there should be no difficulty in making sure transactions can complete speedily without the fear of crash landing. 

Morgan Jones and Pett are solicitors who provide legal advice and services to clients based in England and Wales and who can be contacted on 01603877000 or via email at davidpett@m-j-p.co.uk

Conveyancing - The client's role

Buying a property may not be as straight forward as you have been led to believe. Even though you have instructed a solicitor there are certain responsibilities that still rest with you and which you must keep in mind. It is important to note that your solicitor may be based outside the area in which you live and therefore may not have personal knowledge of the property you are purchasing.

Your solicitor will send to you during the conveyancing process a plan showing the boundaries of the property. It is important for you to go out and visit the property if you haven’t already done so to check that those boundaries match that shown on the title plan.

If there are any other properties adjoining the land or property which are purchasing which you consider may affect your enjoyment of your new home again it is important for you to let your solicitor know and to enable him to check the property concerned.

If you are buying a new home which is in the process of being constructed or which may have just been built again it is a good idea to have a good look around the plot speak with the developer and just make sure where exactly other properties are to be built in relation to your own.

If you have entered into any agreement with the seller direct for the purchase of items or any other aspect of the purchase it is important to make your solicitor aware of that agreement so that advice can be given if necessary.

Do not rely on advice given to you by the estate agent and/or mortgage broker. They are not legally trained and although their effort to assist is always exercised in good faith misunderstandings and problems can occur if you do not seek advice from the solicitor you have instructed direct.

The time it takes to purchase a property can vary and is influenced by a number of variable factors. A number of solicitors promise to complete a transaction within 4-6 weeks. This is often possible but can never be guaranteed. It is important to discuss any preferred completion dates or deadlines with your solicitor and to not make any arrangements for removal until a completion date has been agreed and confirmed to you in writing.

If you are purchasing a property and have received a mortgage with a short report on the condition of the property it is essential to obtain a more detailed report from a surveyor and before you commit yourself to the transaction. This is not a requirement of the process but when one considers that a substantial amount of money is being paid for the property it seems to us to be a matter of common sense that you would want to know everything about the condition of that property before making your final decision.

You may have noticed when looking round the property that the property has been extended or a conservatory has been attached and if this is so again it is important to mention this to your solicitor so they can check to make sure building regulations and planning permission was sought.

If you do not understand the conveyancing process do not be shy about asking your solicitor to explain it. The problem with many solicitors is that they are so busy and focused on getting you into your new home that they sometimes miss the fundamentals of explaining at the outset how the transaction will proceed.

Your solicitor may mention to you during the transaction covenants or restrictions which effect the property which you are purchasing.

Restrictive covenants are restrictions placed on the way in which the property is or can be used. They usually impose by the original owner or the developer if its a new property they may place limits on actions that can be taken for example the type of vehicle that can be parked on your drive.

If the property you are purchasing is a flat it is important to check that there is no restriction on letting and which is often the case a restriction on the type of pets that can be kept.

The other type of covenant that you need to keep your eye out for is one that imposes a positive obligation upon you. For example if there was a covenant that requires you to maintain a shared driveway it may also contain an obligation for you to contribute to the cost of maintaining that driveway.

You may wish to go in and inspect the property before your solicitor exchanges contract just to make sure that everything is still as you remembered it. It is not uncommon that it can often be a quite a long delay between inspection and the communication of the offer and when contracts are exchanged.

You may also wish to inspect the property again after exchange and before completion just to make sure nothing has happened between exchange and completion. It is very rare for anything to happen and most people leave properties in quite a reasonable condition before moving out. There have been horror stories however. There was one client who moved in to find out all the light fitting had been removed along with the radiators.

The seller has to make available to you a form identifying what fixtures and fittings are to remain in the property and what are to be removed. It may be worth taking a copy of this along with you when you carry out your inspection prior to completion.

I should add the inspection of the property is not an essential requirement of the process. It is only a recommendation that is made to avoid any misunderstanding that may happen after the property completes.

At Morgan Jones & Pett we try and ensure that your move from your existing home to your new home is as painless as possible and we are always on hand to deal with any queries you may have about the process. We also do our very best to ensure that you move quickly although we cannot as mentioned in this article make any guarantees about the time it will take as quite a number of the factors that influence the time of the transaction are beyond our control.

Further information about Morgan Jones & Pett’s conveyancing service please contact David Pett at davidpett@m-j-p.co.uk. 

For a conveyancing quote please call Shelley on 01603877001

Conveyancing and Litigation - The differences

I have had the fortune to work in various different areas of the law during my career.  I started like most young lawyers of my time treading the boards of the local Magistrates Court trying my best to represent people who in the main had little appreciation for my efforts.  I then progressed into family law, running from court to court seeking injunctions only to be running back a week later asking for the injunctions to be withdrawn.  

For the majority of my career however I have been involved in the litigation process mainly undertaking personal injury work.  I have also undertaken sport related work acting for professional footballers and boxers.  A mixed bag which has become even more extensive in recent times with my introduction to residential conveyancing.   I have always had an interest in and enjoyed contract based work and therefore found the move into this area not so daunting.

My initial experience of this field of work has proved insightful. I have always looked upon conveyancing as uninspiring and dull.   A view I know shared by many other litigators.  I must say however that this is not a fair representation of what I have found to be a very demanding and often enlightening area of practice.  The danger, I suppose, of viewing and drawing conclusions from outside observations.

So how does conveyancing and litigation differ?

To begin with and the most noticeable difference is the pace at which conveyancing proceeds.  Unlike litigation where one is working within quite generous protocol and court timetables, the average conveyancing transaction time is around 6 to 8 weeks, during which the pressure to cross the finishing line is immense.  The fear of a transaction collapsing and the general stress of moving has made the process even more pressurized and demanding.  Letters coming into the office need to be answered on the same day otherwise the danger is that by the following day they will have been overtaken by events.

I equate the constant pressure to the buzz and work that goes into preparing for a large trial, making sure all of the witnesses turn up, collating and sorting trial bundles and generally ensuring all of the hard work undertaken during the previous 2 to 3 years is not put to waste.

The other major difference is the involvement of a large number of contacts and the obligation to keep everybody updated.  In litigation there is of course the client, the ‘other side’ and perhaps an insurer at the beginning. In conveyancing you can have two firms of solicitors to communicate with along with the two sets of estate agents and the client.    This has the effect of tripling the number of calls you would normally receive when working within litigation.

The third and major difference is the inconsistency in approach and application of the conveyancing process.  Each practitioner has his or her way of drafting contracts, some firms follow the Law Society protocol, other s follow local protocols.   It is clear that this is a process that is in need of reform.  It is too focused on form filling and administrative tasks and far more cluttered with pointless obligations and requirements than the court process that has benefited in recent years from constructive reform.

The time has come for conveyancers to step out of the ‘smoke and mirrors’ and join together to demand reform and to make the process simpler and far more consumer friendly.

Morgan Jones and Pett are solicitors who provide legal advice and services to clients based in England and Wales and who can be contacted on 01603877000 or via email at davidpett@m-j-p.co.uk

Property Ladder - Tips for moving up

Today saw an interesting article published on Money Supermarket’s website focusing on tips for those moving up the property ladder.  

It reports that recent research by Lloyds TSB has revealed that those looking to buy their first home are not the only ones struggling.  The bank found that 19% of people already living in their first home and looking to move on simply do not have enough equity to do so.

The average second home is priced at £48,216 more than the average first home, which is a hefty 32% increase.

The TIPs for those looking however to make that next step include:

Get an idea of your home's value:

Websites such as www.propertypriceadvice.co.uk provide a lower, higher and average valuation depending on confidence and activity in the market. Make sure you keep a realistic view on the value.

Be prepared to take a price cut:

If your home isn't budging, be prepared to reduce the price as this might be your only option. According to the Lloyds TSB research just 13% of people will reduce the asking price if they can't sell their home at the current price

Try to keep the value to under £250,000:

The duty  jumps from 1% to 3% as soon as you break through the £250,000 mark on your new home, so try to keep under the threshold by shopping around and, of course, negotiating. Keep in mind that the average expenditure on other moving expenses is around £5,500.

Stamp Duty Tax planning may be option for those buying above £250,000.

Remember only first-time buyers who have never owned a property before are exempt from paying Stamp Duty on properties costing up to £250,000, and this exemption only applies until March 2012. If you are buying with someone else, they must never have owned property before either for the tax perk to apply.

Morgan Jones and Pett Solicitors - 01603877000

Conveyancing with prices starting at £250

Click HERE for a FREE Quote

Personal Injury and Clinical Negligence Claims

FREE Initial Advice - Click HERE to begin your Claim

How can I help my solicitor make my home move less stressful and quicker?

 Solicitors despite the image some may give through poor client relations do understand that moving home is stressful and for the client is one of the most important lifetime experiences.   We know that you are worried about the transaction falling through before contracts are exchanged; we also know that making arrangements to move in to a home are fraught with complexity and expense.      We recogonise that you expect given this anxiety to be regularly informed about what is happening. This is understandable.

So what can you do to help?

To begin with you should at the outset receive a ‘pack’ of information from your solicitor containing documents of various description for you to read and in some instances complete.      I bet some of you think that we do this on purpose, that we send what may seem to be hundreds of documents in the hope that this will impress you and justify our modest fee!     The true answer however is that we are obliged to send some of these documents because of obligations placed upon us by the organization that regulates our profession.  Other documents are necessary as part of the home moving process.   Most forward thinking solicitors like us believe that the system for moving home is antiquated and requires reform. Unfortunately until a progressive looking Government changes the system we have to work within the constraints of a system that was designed when far fewer land transactions were taking place.  So this brings me to the first tip – please read the papers we send and do your best to complete the forms etc fully and ensure they are returned promptly.   Time is often lost having to chase for information and documents that are requested at the outset.  The more you can supply the quicker the process will be.

The other advantage of reading the ‘pack’ in full is that it will contain an explanation of the process and should answer a number of the questions you have about timings and the stages of the procedure.

The second tip relates to trust and understanding.  Although your move is the most important thing to you, it must be kept in mind that for a solicitor to be able to quote a competitive price for the job, he is obliged to take on and process a number of other transactions.  It is not uncommon for a busy practitioner to handle at any one time around 80 live transactions.  Though an equal amount of time is devoted to all of the cases, as far as that can be achieved, it is inevitable that there will be times when you case does not receive daily attention.  If a practitioner were only to handle say 5 to 20 cases at any one time, he would probably have to charge around £800 to £1000 for each transaction to make it pay. Many of you would not sadly be prepared to pay a premium of that level for personal attention of this type.   So an understanding of the practicalities of a modern day conveyancing firm does I am sure help.  As does the fact that where there is a ‘chain’ of transaction taking place it is more often the case that the process of you case is hampered by the slowness of someone else within the chain.   This is frustrating as it often gives the impression that your solicitor is slow.  So as for my second tip please can you show some understanding by trusting your solicitor to do the best he can for you and to allow him to get on with the work he is undertaking for you.   I know from personal experience that having to take phone calls during the day can prove very disruptive and cause delay.  I am not advocating that you should never call your solicitor; all I am saying is that before picking up the phone just ask yourself whether the call is necessary.   Many solicitors prefer and find e-mail communication less disruptive.

This brings me to my final tip and one that I consider would help tremendously if followed.  One of the largest groups of callers into conveyancing departments is that of estate agents.  I recogonise that they are keen to see a transaction completed quickly for obvious reason, but I simply do not understand why some persist in calling every day to find out about progress.  I can perhaps understand an agent calling on behalf of a client of that agent but when we get as we do calls from the agent of the other party it is, at least in my view, unacceptable and very disruptive.  So if you could speak to you agent and make sure they do not call without your approval this would be very helpful.

At the end of the day the client comes first and the need to keep the client updated is paramount.  We have to work in a system that is inherently slow and which is akin to an age when telegrams and manual type writers were prevalent.  Clients expect a professional and quick service but at an affordable price.  The question whether the high street lawyer can continue to meet this demand is a question for debate on another day.

David Pett who is a partner with Morgan Jones and Pett wrote this Blog Entry.  His role involves the supervision of the firm’s Residential Conveyancing Team.  He also runs the Business Development and IT Team. He can be contacted at davidpett@m-j-p.co.uk

Your feedback would be appreciated – davidpett@m-j-p.co.uk